Business intelligence is a concept that is used in many industries, but especially in the airline industry. One of the most important aspects of running an airline company is customer service. Airline companies spend a lot of money on marketing and advertising. They also need to be sure that they are not losing out on business by providing less than acceptable levels of service. By studying how the airline industry uses business intelligence, you can be certain that you are getting the very best service from your company, no matter what the flight times or who you are flying for. The following article will examine how business intelligence can be applied to all levels of operations within the airline industry.
Customer Service The way an airline company treats its customers has a big impact on whether they will stay loyal or move on to another airline company. For example, does it offer good deals to new customers? Do they treat them well and give them the tools they need to make sure they are happy with their experience? These are some of the things you need to think about when it comes to the way you treat your customers, because you can apply those same principles to how you treat your employees and even to the products you sell.
Supplier Management Since customer service is so important, the way you interact with your suppliers can have a big impact on your business intelligence. How you treat your suppliers can have a direct impact on how much money you are able to charge them. Suppliers often provide the materials and equipment needed by your airline. If you are not happy with how they are doing business, it could cost you a lot of money by lowering the amount of money you are able to charge for certain goods and services.
- Supplier management itself is an area of great interest to airline managers.
- It is possible to cut costs, but there are times when the wrong supplier can really hurt your bottom line.
- For example, you may find that a certain supplier charges you too much for a particular item.
- Instead of fixing that supplier, you can simply move onto another one.
- Suppliers are an extremely important part of the airline industry, and they need to be treated fairly.
- There is no reason you should have to pay over the odds just because a supplier has been naughty.
Revenue Creation Business intelligence offers another area of application, which is revenue creation. The more successful your company is at making money off of the services and goods you offer, the more successful you will be overall. This makes understanding how would the airline industry use business intelligence a must. You need to know what types of services you should offer, what industries you should look into, and how to create a marketing plan that gets those services and goods into the hands of your customers.
With all these applications, it is easy to see how business intelligence can greatly improve a business. The more information you can collect, analyze, and interpret, the more likely you are to find creative solutions to any problems you might face. In the end, the information you gather and use for business purposes will lead to the profits you were designed to make.